AC Breakdown at a chawl
People in Mumbai are worried about the delay in the monsoon. Last year, it had already rained in the month of May. The weather was pleasant, and thus the usage of air conditioners was lower. By the middle of this month, we had already installed the number of ACs that were installed during the whole of last June. So, there is increased demand for residential ACs. No wonder, when I stepped outside today, my skin felt like it was burning. Going into the field always helps. For those of us in operations, visiting dealers and interacting with real-time escalated customers is what keeps us grounded in reality. This enables us to channel meaningful feedback back to our teams. That said, I attended a customer site today. I had no clue about the site conditions. It was located in one of Mumbai’s chawl areas. I navigated through the narrow zigzag lanes and came across a house with a floor area of 120 square feet. Going inside the house, I realised it had two storeys. But I couldn’t find where ...