Between Rain & Work
It’s Saturday. Mumbai is in rains. I am finally home after 4 long months of tedious work. I am trying to read through an analysis off my Executive MBA.. My mind keeps on wandering. My eyes couldn’t keep myself out of looking at the screen. I am alerted by non-stop WhatsApp notifications and frequent phone calls. Out of the habit of responding in time, I couldn’t keep myself not addressing it. I am into After-sales industry. I wonder, how does this gets inculcated in my productivity and in my own cumulative works? Will someone design an AI bot, who will logically respond to the complex uncoordinated issues that I keep getting from the field? WhatsApp has initiated one such facility. I think it’s not yet mapped enough. You require to know people in the network to address the escalation. The escalation could be of any nature. But it is possible to make a cateagory of it and simulate it in a code. Company demands faster response. A manager is a churning machine, but it is not all of it. We...