Service - Mental Wellbeing & Kindness reciprocity
I received a call at a calm mid-day, only to understand that a customer is shouting abuse from the other end at an immeasurable limit. As an Area Service Manager, what is expected out of you? You hear, obviously. I introspect, how much? Okay, what am I talking about in here? As per customer, he doesn’t care about the police. He has a million followers at social media accounts & he is also affiliated to the ruling political party that he can made bends to harm others. He said that I am telling you this on record. In less than 20 seconds, I understood that I am the wrong person he is talking to. This territory concern to other person. As much as I try to tell him that, he thinks that I am crossing him & in no time I was the subject of his pitiful abuses. I held on to my patience, but I couldn’t anymore. In the heated up moment, I don’t reconcile what I said to him, only that please stop the bullets! I cut his phone call because he was way too magnanimous. It was a rarity of all t...