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Showing posts from September, 2023

Service - Mental Wellbeing & Kindness reciprocity

I received a call at a calm mid-day, only to understand that a customer is shouting abuse from the other end at an immeasurable limit. As an Area Service Manager, what is expected out of you? You hear, obviously. I introspect, how much? Okay, what am I talking about in here? As per customer, he doesn’t care about the police. He has a million followers at social media accounts & he is also affiliated to the ruling political party that he can made bends to harm others. He said that I am telling you this on record. In less than 20 seconds, I understood that I am the wrong person he is talking to. This territory concern to other person. As much as I try to tell him that, he thinks that I am crossing him & in no time I was the subject of his pitiful abuses. I held on to my patience, but I couldn’t anymore. In the heated up moment, I don’t reconcile what I said to him, only that please stop the bullets! I cut his phone call because he was way too magnanimous. It was a rarity of all t...

Some distant hill

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These hills around are not devious. They neither hide. It's as well not that simple. The temple is an open rock structure. It is perspired by sun glare, morning and afternoon. At night, dark befalls the sorrounding. Throughout the long day, sparse traffic, to and fro, keep hitting the road. Inside the periphery, there are trees of variety. Donning a white dhoti and a loose upperwear shawl, a quiet thin-looking gentleman could not be seen more calm. Time stands before him, in unrolled butterfly. He does not count his age. No belongings, but all that exista in thoughts and good faith. As desireless he can be, he is not a keeper. A devotee, but of what god? Shree Hanuman sparks inside the garbhagriha, grabbing a huge mountain in his hand. Some call him baba, some just call him sadhuji. Few roadbikes stopped days ago and took several images of him. They politely asked for permission. It's not a nuisance. It's a way to secretly remain connected with the multitude. Th...

Buying your AC

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It’s an unsurprising tale, as India’s GDP & people’s purchasing power capacity is increasing, more Indian dream of having an Air-conditioner at home is coming to a truther remain. As someone who is into this industry for some time, and as someone who keep on interacting with the customers, I jot few points for you to consider. Brand There are just as many brands in the market as you keep searching. Which one is your pick? It depends on: which part of India you reside, what is your budget, what is your history with having an AC and none of it, if you are already partial for one of it. Okay. Brands are categorized based on your budget. Aesthetics of the unit is least of concern. Obviously, if you have an upper edge on pocket, it doesn’t matter in the first place.  Service As much as I understand, even metropolitan like Mumbai can deal a lot in getting good after-sale-service. So what’s the point? Wherever you live & whichever brand you are prying for, search for t...